Welcome to Charliesgoods.com. By accessing or using this website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully. If you do not agree to these terms, please do not use this website.

Terms Of Service

Charlie’s Goods reserves the right to update, modify, or replace any part of these Terms of Service at any time without prior notice. It is your responsibility to review this page periodically for changes.

We reserve the right to refuse service to anyone for any reason at any time.

GENERAL CONDITIONS

All products are handcrafted and may feature natural variations in color, grain, texture, or finish. These characteristics are inherent to genuine leather and are not considered defects.

We make every effort to display product colors and details as accurately as possible; however, we cannot guarantee that your device’s display will reflect exact color accuracy.

PRODUCT INFORMATION

ORDERS AND PAYMENT

When you place an order, you agree that:

  • All information provided is accurate and complete.

  • You are authorized to use the selected payment method.

A confirmation email will be sent once your order is placed.

All items are made to order. Please allow 5–10 business days for production prior to shipment.

We reserve the right to cancel or refuse any order at our discretion.

RETURNS AND EXCHANGES

If you receive a defective product, you may request a return or exchange within 14 days of delivery.

To initiate a return, contact info@charliesgoods.com prior to sending any item back.

Returned merchandise must be:

  • In original condition

  • Unused

  • Free from damage caused by wear, misuse, or improper care

We reserve the right to deny returns that do not meet these conditions.

CANCELLATIONS

Orders may be canceled within 24 hours of purchase. After this period, production may have begun and cancellation may not be possible.

INTELLECTUAL PROPERTY

All content on this website — including but not limited to photographs, product designs, logos, written content, graphics, and branding — is the exclusive property of Charlie’s Goods.

No content may be copied, reproduced, distributed, or used without prior written consent.

Unauthorized use may violate copyright, trademark, and other applicable laws.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Charlie’s Goods shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • The use or inability to use this website

  • The purchase or use of any product

  • Delays in shipping

  • Unauthorized access to your data

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Charlie’s Goods from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.

Information Collection:

Charlie’s Goods collects personal information necessary to process and fulfill orders, including name, address, email, and payment information.

We do not sell, rent, or share your personal information with third parties except as necessary to complete transactions (such as payment processors and shipping carriers).

PRIVACY POLICY

DATA SECURITY

We take reasonable measures to protect your personal information. However, no method of online transmission is 100% secure.

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

Any disputes arising under these terms shall be resolved in the state or federal courts located in California.

GOVERNING LAW